FAQs

Getting Started

  • You can book a trial lesson by contacting us through our enquiry form.

    We will then recommend the teacher or teachers we feel would be the best fit and share their availability for a trial lesson.

    The trial lesson is a chance for the student to meet the teacher, try the lesson format, and see whether the teacher’s approach feels right before committing to regular lessons.

    Trial lessons are paid 7 days in advance before the booking is confirmed. Payment is made by bank transfer, and an invoice or payment request will be sent to you.

  • After the trial lesson, we will check in with you and the teacher. If you would like to continue, regular lessons are booked in blocks of 10 lessons in advance.

    This secures your teacher and regular weekly time slot. It also gives the student enough time to settle into lessons, build a routine, and begin making noticeable progress.

  • Yes. We will recommend teachers who we believe are best suited to the student’s age, level and goals. However, you are welcome to choose from the available teachers we suggest.

    Some students prefer a teacher with a particular style, background, or area of experience, such as working with young beginners, preparing for graded exams, or helping students build confidence.

    Let us know what you are looking for, and we will do our best to match you with the most suitable teacher.

  • Yes. You can let us know your preferred days and times when you enquire, and we will look for teachers who are available during those slots.

    Regular lessons take place at the same time each week. This helps the student build a routine and allows the teacher to reserve that time specifically for you.

    During holiday periods, lessons may sometimes be arranged at a different time, depending on the teacher’s availability.

  • Most students have one lesson per week, as this gives them time to practise between lessons while still maintaining steady progress.

    However, we can also arrange more than one lesson per week if a student would benefit from extra support. This can be helpful for exam preparation, auditions, performances, music theory exam s, or students who want to progress more quickly.


Lesson Location and Format

Sibling Lessons and Special Arrangements

  • Unless agreed otherwise, lessons take place face-to-face at the student’s home address.

    This allows students to learn in a familiar environment and makes lessons more convenient for families. It also means students can practise and learn on their own instrument where possible.

  • We mainly cover Hampstead and nearby areas, including Belsize Park, Swiss Cottage, West Hampstead, St John’s Wood, Camden, Highgate, and surrounding parts of North West London.

    We may also be able to cover other nearby areas depending on the teacher’s location, travel route, and availability. If you are unsure whether we cover your area, please send us your postcode and we will let you know what is possible.

  • No, lessons do not take place at a school building. Hampstead Music School is built around home visit lessons, so our teachers come to you.

    This is designed to make learning music easier and more convenient for families. You do not need to travel to a studio or wait during the lesson — the teacher visits your home at the agreed time.

  • Yes, but we only recommend online lessons for music theory.

    For practical instrument lessons, we believe face-to-face lessons are usually more effective. This is because the teacher can better support posture, hand position, technique, sound production, and focus in person.



Students and Instruments

Practice and Progress

  • This depends on the student’s age, level, and goals. For younger beginners, short and regular practice is usually much better than long practice sessions.

    For young children, even 5 to 10 minutes a day can make a big difference when done consistently. As students get older or more advanced, practice time will naturally increase.

    The most important thing is to build a positive routine. Practice should feel manageable and encouraging, not like a punishment. Your teacher will give guidance on how much practice is suitable and what the student should focus on between lessons.

  • Yes. Teachers will usually give students things to practise between lessons. This may include pieces, scales, rhythm exercises, listening tasks, sight-reading, theory, or short technical exercises.

    For younger students, the teacher may write notes for parents so you know what your child should practise during the week. For older students, practice instructions may be given directly to the student.

    The aim is to make practice clear and achievable, so the student knows exactly what to work on before the next lesson.

  • Every student progresses at a different pace. Progress depends on age, concentration, regular practice, lesson consistency, and the student’s confidence.

    Some children progress quickly at the beginning, while others need more time to settle into the routine. Both are normal. Music learning is not only about moving through books or grades — it also involves developing listening skills, coordination, confidence, creativity, and musical understanding.

    With regular lessons and consistent practice, most students begin to show clear improvement within the first block of lessons.

  • For younger children, it can be helpful for a parent to be nearby, especially during the first few lessons. This can help the child feel comfortable and also allows the parent to understand what should be practised during the week.

    However, some children concentrate better when parents are not sitting directly next to them. The teacher will advise what works best depending on the child’s age, confidence, and personality.

    For older children and teenagers, parents usually do not need to sit in the lesson, although it can still be useful to check in occasionally about progress and practice.

  • Parents do not need to be musicians to support practice. The most helpful thing is to create a regular routine and encourage the student gently.

    For younger children, this might mean helping them find a quiet time to practise, reminding them what the teacher asked them to do, or listening while they play. Praise and encouragement are very important, especially in the early stages.

    It is also helpful to keep the instrument easily accessible. If the instrument is packed away or difficult to reach, students are less likely to practise.


Fees and Payment

Cancellations and Rescheduling

  • No, exams are not compulsory. Some students enjoy working towards graded exams because they provide structure, goals, and a sense of achievement. Other students prefer to learn purely for enjoyment, creativity, or confidence.

    Both approaches are completely valid. Your teacher can discuss whether exams are suitable and when the student may be ready.

    We believe exams should support musical development, not create unnecessary pressure.

  • Our teachers can prepare students for major music exam boards such as ABRSM and Trinity, depending on the instrument and teacher.

    Students can work towards practical exams, digital exams, and music theory exams.

    Your teacher will recommend the most suitable exam route based on the student’s level, goals, and learning style.

  • Yes. Many students learn music simply because they enjoy it. Lessons do not have to be exam-focused.

    Students can learn a mixture of classical pieces, popular music, film music, improvisation, songwriting, or other styles depending on the instrument and teacher. The most important thing is that the student stays motivated and develops a lasting relationship with music.

  • Yes. We aim to provide students with opportunities to perform, including Hampstead Music School concerts and informal performance opportunities where suitable.

    Performing can be a wonderful way for students to build confidence, celebrate their progress, and experience the joy of sharing music with others.

    Concert participation is encouraged but not forced. We understand that every student is different.


  • Trial lessons are paid in advance before the booking is confirmed.

    After the trial lesson, regular lessons are booked in blocks of 10 and paid in advance before the first lesson in the block. Invoices are sent by email and are payable by bank transfer.

    Payment is due within 7 days of the invoice date and before lessons begin.

  • All payments are made directly to Hampstead Music School. You do not pay the teacher separately.

    This allows us to manage bookings, scheduling, teacher matching, lesson blocks, and administration centrally.

  • lessons are booked in blocks of 10 because consistency is one of the most important parts of learning an instrument.

    A block of lessons gives the student time to build a relationship with the teacher, settle into a routine, and make real progress. It also allows the teacher to reserve a regular weekly slot and plan properly for the student’s development.

    We find that a minimum block of 10 lessons gives students a fair chance to experience improvement, build confidence, and decide how they would like to continue.

  • Payments are non-refundable once the student has started their block of lessons.

    This is because the teacher’s time has been reserved and the lesson block has already commenced. Lessons may be rescheduled where the cancellation policy has been followed.

  • The lesson fee includes the teacher’s lesson time, travel within our standard teaching area, lesson preparation, and guidance between lessons where appropriate.

    It may also include Hampstead Music School worksheets and learning materials. Students will need to purchase specific music books, exam books, or sheet music depending on their level and goals.

    Concert opportunities organised by Hampstead Music School are included where available, unless otherwise stated.


  • If you need to cancel or rearrange a lesson, you must notify the tutor at least 48 hours before the scheduled lesson time.

    Lessons cancelled with at least 48 hours’ notice can be rescheduled at a time that is convenient for both the tutor and the student.

    If less than 48 hours’ notice is given, the lesson will be forfeited and no refund or rescheduled lesson will be available.

  • Yes, lessons can be rescheduled if you give at least 48 hours’ notice before the original lesson time.

    Rescheduled lessons must be arranged at a time that works for both the tutor and the student. We recommend giving as much notice as possible, especially during busy teaching periods.

  • Please let your tutor know as early as possible about any dates when the student will not be available, such as school holidays, trips, exams, or family commitments.

    The more notice you give, the easier it is to plan around these dates. Where possible, lessons can be rescheduled by agreement with the tutor, provided the cancellation policy is followed.


  • Yes. Where possible, we can arrange back-to-back lessons for siblings with the same tutor.

    For example, if two siblings each have a 30-minute lesson one after the other, this may be treated as one 60-minute teaching session and priced accordingly. This can make scheduling easier for families and helps reduce unnecessary travel time for the tutor.

    Back-to-back sibling lessons are subject to tutor availability and suitability.

  • If sibling lessons have been booked as a special back-to-back arrangement, the full booked session remains payable unless cancellation notice is given at least 48 hours in advance.

    For example, if two 30-minute sibling lessons are arranged as one 60-minute session and one child cancels suddenly, the full 60-minute session fee will still apply unless the cancellation policy has been followed.

    This is because the tutor has reserved the full teaching time and travel for the family.


  • Yes. We always aim to match each student with the most suitable tutor based on their age, level, goals, personality, location, and availability.

    Sometimes a change of tutor may become necessary due to practical reasons, such as a student moving address, a tutor moving address, timetable changes, or changes in availability. If this happens, we will let you know as soon as possible and do our best to offer a suitable alternative tutor.

    If you would like to change tutor for any other reason, please contact us. We will always try to help and find the best possible solution.

  • If your tutor becomes unavailable due to relocation, timetable changes, illness, or another reason, we will inform you as soon as possible.

    We will then do our best to offer an alternative tutor who is suitable for the student’s level, instrument, personality, and schedule. Our aim is to make any transition as smooth as possible so the student can continue learning with confidence.

Exams and Performances

Changing Tutor

  • The right starting age depends on the child and the instrument.

    As a general guide, piano lessons can often begin from around age 4, especially if the child can concentrate for short periods and enjoys listening, singing, or exploring sounds.

    Violin and some string instruments can often begin from around age 5 or 6 with the correct child-sized instrument.

    Wind instruments, such as flute, clarinet, and saxophone, are usually better for slightly older children because they require breath control, and a suitable instrument size.

    Guitar can vary depending on the child’s hand size and coordination.

    If you are unsure, we can advise you based on your child’s age, interests, and readiness. A trial lesson is also a good way to see whether the timing feels right.

  • Yes, absolutely. Many children feel shy or nervous when they first meet a new teacher, especially if they have never had one-to-one music lessons before.

    Our teachers are used to working with children of different personalities. A good teacher will not rush the student or put pressure on them. Instead, they will create a calm, encouraging environment and help the child feel comfortable step by step.

    For some children, the first few lessons are as much about building trust and confidence as they are about learning notes and technique. This is completely normal.

  • That is completely fine. Many students begin their musical journey with us as complete beginners.

    Our teachers are experienced in introducing music in a clear, friendly, and age-appropriate way. Beginners will learn the basics gradually, including posture, rhythm, listening, reading music, technique, and simple pieces.

    The aim is to make the first stage of learning enjoyable and confidence-building, rather than overwhelming. Students do not need any previous experience before starting lessons.

  • Adult beginners are very welcome. It is never too late to start learning an instrument.

    Some adults begin because they always wanted to learn as a child, while others return to music after many years away. Lessons can be adapted to your goals, whether you want to learn for enjoyment, improve technique, read music, play favourite pieces, or work towards exams.

    Adult lessons are supportive, flexible, and paced around your confidence and schedule.

  • If you are unsure which instrument to choose, we can help guide you. The right instrument often depends on the child’s age, physical development, personality, musical interests, and attention span.

    For example, piano is often a good starting point for younger children because it gives a clear visual understanding of notes, pitch, and harmony.

    String instruments such as violin or cello can also be started young, provided the child has the correct instrument size.

    Wind and brass instruments are often better suited to slightly older children, as they require more breath control and physical strength.

    If your child is interested in a particular instrument, that enthusiasm is also important. Children usually make better progress when they feel excited about the sound and style of the instrument they are learning.

  • No, you do not always need to buy an instrument straight away. For many families, especially beginners, hiring an instrument can be a sensible first step while you find out whether the student enjoys lessons and wants to continue.

    For piano lessons, students will need regular access to a piano, digital piano, or suitable keyboard at home. We recommend an instrument with regular-sized keys, touch-sensitive keys, and ideally a sustain pedal, as this helps students develop proper technique from the beginning. A full acoustic piano is not essential when starting out, and many beginners begin successfully on a good-quality digital piano or keyboard.

    For other instruments, such as violin, cello, flute, clarinet, saxophone, guitar, or drums, hiring can be especially useful because children may need different instrument sizes as they grow. For example, string instruments often come in smaller child-friendly sizes, and it is important that the instrument fits the student properly. Using an instrument that is too large, too small, or poor quality can make learning uncomfortable and may slow progress.

    Your teacher can advise you after the trial lesson on the most suitable option for your child’s age, size, level, and musical goals. In many cases, we recommend starting with a rented instrument before committing to a purchase. This gives families more flexibility and avoids spending money on an instrument before knowing exactly what is needed.

    If you are unsure what to hire or buy, please speak to us before making a decision. We are happy to guide you on what to look for, what to avoid, and which features are important for beginners. The right instrument does not have to be the most expensive one, but it should be comfortable, reliable, and suitable for proper musical development.

  • Yes. We are happy to advise families before they buy or hire an instrument.

    Choosing the wrong instrument can make learning more difficult, especially for beginners. This is particularly important for young children, as the size and quality of the instrument can affect comfort, posture, and progress.

    Your teacher can recommend what to look for and may suggest whether hiring or buying is the better option.

  • A beginner can start on a good-quality digital piano or suitable keyboard, but it is important that the instrument supports proper technique.

    Ideally, the instrument should have full-sized keys, touch-sensitive keys, and a sustain pedal. Weighted keys are also helpful, especially as the student progresses.

    A small toy keyboard or very basic keyboard may be fine for exploring sounds, but it is not ideal for proper piano lessons over the long term. Your teacher can advise whether your current instrument is suitable.